1. Commitment to Prompt Support

We commit to addressing student feedback as soon as it is received. All responses will be handled within a maximum of 12 hours.

2. Support Channels

We offer multiple support channels to ensure students receive the quickest assistance:

Email: Send an email to support@weupdemy.com requesting a refund.
Live Chat: Use the live chat feature on Weupdemy.com.

3. Support Hours

We provide continuous support services through email and live chat to meet the needs of students worldwide.

However, due to time zone differences, response times may extend up to 12 hours from the time a request is received.

4. Types of Technical Support

Guidance on resolving errors when accessing the system.

Assistance with account issues: password recovery, login difficulties.

Technical support for videos, audio, or course features.

5. Important Notes

Please provide accurate information when requesting support (email address, course name).

This policy applies only to courses purchased directly from Weupdemy.

We are always ready to listen and support our students' needs to ensure the best learning experience. If you encounter any issues, please contact us through the provided support channels.

1. Conditions for Refunds

Refund requests must be submitted within 30 days of course purchase.

Refunds are only applicable if less than 20% of the course content has been accessed.

Applicable cases:
- The customer is dissatisfied with the course after trying it.
- Technical issues prevent the customer from continuing the course, and Weupdemy cannot resolve them within a reasonable timeframe.

2. Refund Request Process

To ensure a smooth and efficient refund process, please follow these steps:

Step 1: Contact Us
Send an email to support@weupdemy.com requesting a refund.

Step 2: Information to Provide in the Email
- Email Subject: Refund Request_[Email Used for Purchase].
- Customer's full name.Email used to purchase the course.
- Name of the course for which a refund is requested.
- Reason for the refund request (please briefly describe the issue).

Step 3: Confirmation from Weupdemy
- Our support team will contact you via email within 2 business days to verify the information.
- If your request is valid, Weupdemy will process the refund within 30 business days from the confirmation date.

3. Non-Refundable Cases

Refund requests submitted after 30 days from the purchase date.

Customers who have completed or accessed more than 20% of the course content.

Issues unrelated to course quality or accessibility (e.g., changing your mind, lack of time).

4. Refund Timeframe and Method

Processing Time: Refunds will be processed within 30 business days after confirmation.

Refund Method: The refund will be credited back to the original payment method (credit card, debit card, e-wallet, etc.).

5. Important Notes

This refund policy only applies to courses sold directly through Weupdemy's Shopify platform.

If you have questions or need further assistance, please contact us via email at support@weupdemy.com or through our live chat on Weupdemy.com.

We aim to provide the best learning experience and will handle all issues professionally and promptly. Thank you for trusting and choosing Weupdemy!

1. Commitment to Information Security

We pledge not to share or sell customer personal information to third parties.

Your information will be used safely and transparently for agreed purposes.

2. Information Sharing in Specific Cases

We only share personal information in the following situations:

- When legally required by authorities or under applicable laws.
- Providing it to third-party partners solely for delivering services to customers (e.g., payment processors).

3. Customer Rights

Customers have the right to review, update, or request deletion of their personal information at any time.
If you suspect misuse of your information, please contact us immediately at support@weupdemy.com for assistance.

4. Data Storage

Personal information is stored for as long as it serves its intended purpose or as required by law.

When no longer needed, we will delete or encrypt the information to ensure safety.

5. Contact Us

We are committed to providing the safest and most secure learning experience for our customers. If you have questions or require support, please contact us via email at support@weupdemy.com.

Step 1

Visit our website at weupdemy.com.

Step 2

Click on the "My Courses" section.

Step 3

Log in using the email address you provided during the purchase process [Your Email]. Please ensure you use the same email address that you entered under the "Contact" section at checkout.

Step 4

You will receive a One-Time Password (OTP) sent to your registered email. Enter the OTP in the provided field to complete the login process and gain access to your course.

If you encounter any issues or have questions, feel free to reach out to our support team at support@weupdemy.com or send us a message via the LIVE CHAT on weupdemy.com, and we’ll be happy to assist you.